Customer Care & Asset Management

Reactive Service

First time fix rate of 84%
Providing reactive service to over 448 sites across the UK
More than half of calls rated excellent for timeliness, workmanship, attitude and efficiency
Access to over 247 engineers nationwide

Our in-house service support and customer care team provide an eminent level of support to our clients’ long after warranties expire. Operating 5 days a week, and able to provide an out of hours service for those clients who require weekend support, our team are resourceful in producing prompt , creative solutions to unpredictable circumstances without compromising quality.

Our alliance with service partners provides our clients with access to over 247 engineers with national coverage who are fully accredited and able to attend all types of equipment including prime cooking, refrigeration and warewashing.

Asset Management

Bespoke CRM database
Full traceability
Immediate access to service history

HK’s asset management system and bespoke CRM database provide our clients with full traceability of all equipment ordered, installed and serviced.

Categorised by customer, site and project,  a full description of the item including model, serial and asset number is assigned along with date of order, date of delivery, date of installation, date of warranty expiry, date of training and depreciation value. Each piece of equipment installed by HK is asset tagged with a unique number, providing an efficient method of accessing a comprehensive equipment history.