Our in house service team ensure you receive the support you need, whenever you need it.

“HK deliver the complete package: not just cutting edge design, but a supplier that is interested after the purchase, and provide a complete maintenance program. ”
— Kay Johnson, Trafford College

Reactive Service

  • First time fix rate of 93%

  • Measured over 448 sites across the UK

  • Over 50% of all call outs rated excellent for timeliness, workmanship, attitude and efficiency

  • Access to over 300 catering engineers nationwide

Asset Management

  • Full traceability

  • Immediate access to service history on all appliances

  • Asset life-cycle-cost analysis

  • Each piece of equipment installed is tagged with a unique number, providing an efficient method of accessing a comprehensive equipment history.

Bespoke CRM

Bespoke management system provides our clients with full traceability of all equipment ordered, installed and serviced.

A full description of the appliance including model, serial and asset number is assigned along with date of order, date of delivery, date of installation, date of warranty expiry, date of training and depreciation value.